AI Chatbot & Automation Services
We build AI-powered chatbots and business automation systems that know your business and work for it 24/7.
Shoptimist LLC designs, builds, and manages custom AI chatbot systems and intelligent automation tools for small and mid-size businesses. Our systems don’t use generic, off-the-shelf templates. Every solution is trained on your actual business content, tuned to your customers, and deployed directly on your website or integrated into the communication channels you already use.
What We Do
Custom AI Chatbots, Built From Your Content
Your website, product specs, service descriptions, and internal documents become the foundation of your chatbot’s knowledge. Using a process called Retrieval-Augmented Generation (RAG), we ingest your content into a private vector database, so when a customer asks a question, the bot pulls from your information — not guesswork — and delivers accurate, brand-appropriate answers through a conversational AI response.
We’ve deployed this for a wall panel manufacturer with over 120 pages of technical product content (Panel Specialists, Inc.), and for a medical pain management practice with detailed treatment and physician information that their site couldn’t make easily searchable. In both cases, customers can now get fast, specific answers without waiting for a callback or digging through pages of content.
What's Included
RAG Knowledge Pipeline We scrape your site, ingest product specs, PDFs, DOCX files, and other documents, converting everything into structured knowledge the bot can retrieve. If your site blocks automated scraping, we build a manual knowledge base by hand.
Smart Intent Routing Your bot doesn’t just answer questions. It routes different types of conversations appropriately, detecting requests for contact info, sales reps, pricing, general service inquiries, and more, each handled with its own tailored response logic.
Sales Rep & Territory Lookup For businesses with regional dealers or reps, we build a state-based lookup system so customers instantly find the right contact in their area. Rep data is maintained in a simple spreadsheet and can be updated at any time without code changes.
Branded Chat Widget We deliver a fully styled, mobile-friendly chat widget that matches your brand colors and logo. It drops into your website with a single code paste. No plugin required, no developer needed on your end.
Admin Training Interface Need to add a product update, new FAQ, or policy change? An admin command built directly into the chat window lets you inject new knowledge into the bot instantly, without touching code or redeploying.
Ongoing Hosting & Maintenance Your bot runs on cloud infrastructure we manage, monitored, maintained, and updated as your business evolves. Monthly retainer pricing covers uptime, re-ingestion of updated content, and ongoing refinements.
Scheduling & Appointment Automation
Turn conversations into confirmed appointments — automatically.
For service-based businesses, the gap between a customer expressing interest and an appointment on the calendar is where leads die. Our scheduling integration bridges that gap by connecting your AI chatbot directly to your calendar system, so customers can book, reschedule, or cancel appointments in real time, without any back-and-forth, phone tag, or manual entry on your end.
How It Works
When a customer interacts with the bot and expresses interest in booking a service, the bot checks your live calendar availability and presents open slots instantly. The customer selects a time, the appointment is created automatically, and both parties receive confirmation. Your calendar stays current without you lifting a finger.
What We Build Into Scheduling Systems:
- Real-time availability checks — the bot only offers times that are actually open, pulling directly from your connected calendar
- Instant booking confirmation — appointments are written to your calendar the moment a customer selects a time
- Automated reminders — follow-up messages can be triggered at set intervals before the appointment to reduce no-shows
- Rescheduling and cancellation handling — customers can modify or cancel through the same interface, with your calendar updated automatically
- Custom intake questions — before confirming, the bot can collect job details, location, service type, or any information you need before the appointment
- Buffer time and blackout controls — we configure the system around your actual working hours, travel time between jobs, and days you don’t take bookings
This is ideal for contractors, home service businesses, medical or wellness practices, consultants, salons, and any business where appointments drive revenue.
SMS & Text Messaging Automation
Meet your customers where they already are — their text messages.
Not every customer interaction happens on your website. Many of your best leads come through phone calls, referrals, or word of mouth — and those people expect fast, personal communication. Our SMS automation service lets your business respond instantly to inbound texts, qualify leads, answer questions, and confirm appointments, all through automated yet natural-feeling text conversations.
How It Works
We provision a dedicated business phone number that routes through our messaging platform. When a customer texts that number, an AI-powered system responds in real time — answering questions, collecting information, or walking them through a booking flow — just as naturally as if a staff member were typing the replies.
What We Build Into SMS Systems:
- Inbound message handling — automated responses to common questions, service inquiries, and appointment requests sent via text
- Lead capture via text — the bot collects name, location, service type, and contact details through a natural conversational flow, no form required
- Appointment booking over SMS — customers can check availability and book a time entirely through a text thread, with confirmation sent back automatically
- Outbound reminders and follow-ups — scheduled texts sent before appointments, after estimates, or as follow-up on leads who went quiet
- Two-way conversation handling — the system understands replies, handles rescheduling requests, and escalates to a human when needed
- Web-to-text integration — a “Text Us” button on your website opens a pre-populated text thread to your business number, lowering the barrier for customers to reach out
SMS + Scheduling Combined
Our most powerful deployment connects SMS, scheduling, and your AI chatbot into a single unified system. A customer can text your business number, get an AI response, check availability, book an appointment, and receive a confirmation — all in one thread, fully automated. You wake up to a full calendar without having answered a single call.
This is particularly effective for painting contractors, landscapers, HVAC and plumbing companies, cleaning services, and other trade businesses where customers expect quick responses and simple booking.
Completed Projects
Panel Specialists, Inc. — Temple, TX A technical product chatbot for a commercial wall panel manufacturer. Trained on 129 pages of site content plus detailed product specification documents, with full rep/dealer territory lookup for all 50 states and a custom branded widget deployed on their website.
Mainland Pain Management Associates A patient-facing chatbot covering all treatments, procedures, and physician information for a pain management practice. Built with a hand-crafted knowledge base due to site structure, deployed seamlessly on their website.
Who This Is For
Our services are a great fit for businesses that:
- Get repetitive questions their website doesn’t answer well
- Sell technical or complex products that need explanation
- Have regional reps, dealers, or service areas customers need help finding
- Run appointment-based services and lose leads to slow follow-up
- Want to capture and convert text message inquiries automatically
- Want to convert more site visitors without adding staff
Pricing
We offer a one-time setup fee to build, train, and deploy your custom system, plus a low monthly retainer for hosting, maintenance, and ongoing updates. Every project is scoped individually — reach out and we’ll put together a proposal based on your business and goals.